Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest.

Job Duties

• Cleans drink and vending machines and all surrounding areas.  

• Empties all trash receptacles and ashtrays in corridors and public areas.

• Cleans all outside area walkways; sweeps stairways and landings; cleans railings and washes all EXIT doors.

• Cleans public restrooms.

• Washes windows as per schedule.  (Using Housekeeper’s Report Form, sets schedule for window cleaning using dates as record.)

• Cleans elevators, tracks, chrome, and stainless steel at each landing.

• Spot-cleans walls and doors; removes cobwebs; cleans fire extinguisher areas.

• Wipes baseboards, railings, telephones, walls, vending areas, exit doors.

• Collects soiled linen from Room Attendant carts and delivers to area assigned.

• Vacuums all inside corridors and shampoos carpets.

• Assists in keeping all storage areas and linen rooms clean.  Assists Housekeeper in checking supplies, opening cartons, and placing supplies neatly on shelves.

• Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper.

• Delivers room service and picks up room service trays when needed, where applicable.

• Delivers cribs and rollaway beds to guest rooms.

• Patrols pool area – cleans tables, empties garbage, removes used towels and replaces as necessary, cleans workout facilities.

• Reports to Housekeeper any necessary information.  

• Removes dirty linen.

• Inspects exterior of building including parking lot for trash, empties receptacles, removes cigarette butts.

• Inspects marketing collateral, replacing expired or damaged items.

• Cleans & disinfects lobby bathrooms including: basin, toilet, tile, flooring, and walls using approved cleaning chemicals. 

• Cleans mirrors, windows, vent cover, glass doors.

• Reports items that require repair or additional cleaning to the appropriate person/department.

• Restocks housekeeping cart.

• Vacuums hallways.

• Turns in all lost and found articles immediately as per proper procedure.

• Operates a light vacuum cleaner

• Collects soiled linen from Room Attendant carts and delivers to area assigned.

• Collects trash from Room Attendant carts, discarding them in main trash receptacle.

• Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper.

• Assists with deep cleaning efforts including moving furniture, shampoo carpets.

• Assists in keeping all storage areas and linen rooms clean.  Checks supplies, opening cartons, and placing supplies neatly on shelves.

• Assists engineer with handling items/equipment which require team lifting.

• Additional duties may be added at any time at the discretion of management. 

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

Skills/Qualifications

Educational/Vocational Preparation:  

• Some high school education (grade 9) preferred

Additional Skills:  

• Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.

• Ability to gain knowledge of applicable franchise standards and procedures.  

• Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management  

• Ability to read and comprehend manuals

• Ability to positively communicate with guests and co-workers.  

• Ability to work within scheduling guidelines. 

• Ability to work with minimal or no supervision

• Ability to follow schedule and ability to perform physical labor.

• Ability to read and understand chemical labels, and Safety Data Sheets, Instructions.

• Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment

Physical Demands: 

• Walking and Standing: 100%

• Must be able to carry 50 lbs. up to 25 feet.

• Lifting, Push/Pull: 90% 

• Ability to lift up to 30 lbs. regularly. 

• Must be able to lift 50 lbs. to the waist, chest, and above the head. 

• Ability to push housekeeping or laundry cart regularly.

• Sitting: none

• Bending, Stooping, Reaching: 90%  (throughout the entire shift). 

• Must be able to bend at the knees with up to 50 lbs., standing to an upright position.

• Driving: none

• Traveling: none

Environmental Conditions:  

• Inside:  Protection from weather conditions, but not necessarily from temperature changes.

• Outside: Some exposure to weather conditions (cleans parking lot), may assist maintenance during inclement weather.

Responsable de ofrecer una experiencia culinaria segura e inolvidable a nuestros huéspedes.

• Ofrecer un servicio amable, personalizado y de calidad para todos los huéspedes.

• Mantener los niveles establecidos de: alimentos, bebidas y suministro de víveres . Manejo de inventario, reordenar los productos.

• Recibir mercancía, confirma con la orden, si es necesario verificar las etiquetas y almacenar en el lugar correspondiente.

• Seguimiento de la entrada y la salida de los productos en el sistema de gestión del inventario para impedir artículos caducados o no usados.

• Adherirse a la ética de la empresa y  su marca  y a los requerimientos del departamento de salud local.

• Preparar, organizar y presentar de una forma atractiva, abundante y limpia la comida y bebida, siguiendo los estándares de la compañía y la marca. Continuamente supervisar y reabastecer el buffet con los víveres necesarios.

• Mantener el control de temperaturas de modo que toda la comida caliente y fría sea segura para el consumo.

• Organizar: platos,  bandejas, servilletas, utensilios, vasos y otros artículos del servicios.

• Mantener la limpieza y apariencia del comedor y áreas de servicio. Organizar los muebles, recoger y limpiar las mesas, eliminar derrames y  remover la basura.

• Desmontar  el buffet, desechar los alimentos que no pueden ser reutilizados; almacenar adecuadamente alimentos reutilizables.

• Lavar y guardar  todo el equipo de servicio, incluyendo utensilios, mostradores, bandejas refractarias entre otros.

• Diariamente limpiar los dispensadores y el equipo. Realizar la rutina profunda de limpieza según recomendaciones las fabricante.

• Limpiar el área de servicio y zona de comedor. Pasar la aspiradora por las alfombras, fregar òps piso,  limpiar con toallitas húmedas las paredes, entre otros.

• Deberes adicionales pueden ser añadidos en cualquier momento a discreción de la administración.

Modelo de comportamiento de un  “Embajador de Baywood” : 

• Proyectar una imagen profesional esto incluye: lenguaje corporal y verbal apropiado, mantener un aspecto físico pulcro.

• Saludar con cortesía a los clientes y compañeros de trabajo (utilizando la primera y última regla del 10/5) cada vez entran en contacto.

• Escuchar atentamente a los huéspedes, respondiendo de forma adecuada a sus preguntas o inquietudes. Busca asistencia de otros para asegurar la plena satisfacción del cliente.

• Fomentar el trabajo en equipo ofreciendo asistencia a otros, según cuando lo necesiten.

• Supervisar continuamente los alrededores en el trabajo, a fin de identificar cualquier imperfección , deficiencia de seguridad o  falta de mantenimiento de la estructura. Informar las discrepancias al Departamento adecuado.

• Contribuye a crear un ambiente de trabajo seguro siguiendo las directrices de seguridad apropiadas en materia de indumentaria, utilizando el equipo de protección y  siguiendo los procedimientos de seguridad.

• Recomendar otras locaciones de Baywood a nuestros huéspedes , cuando sea necesario.

• Hacer un verdadero esfuerzo para identificar y aprovechar cada oportunidad de oro para “¡El WOW del invitado!" Y así demostrar nuestro lema “¡En Baywood es mejor!"

Educación/Preparación Vocacional: 

• Graduado de Escuela Secundario o Equivalente Preferible.

• Certificado en Manipulación de Alimentos/Entrenamiento Preferible

Experiencia:

• Experiencia previa en servicios de alimentos preferible; sin embargo, la capacidad adquirida a través de 1 año de empleo relacionado (Servicio al Cliente)  o la capacitación en el trabajo puede sustituir la experiencia del servicio de alimentos.

Otras Habilidades:  

• Capacidad de completar y aprobar un programa de seguridad de alimentos reconocido a nivel estatal o nacional.

• Capacidad para comunicarse de manera escrita y oral efectivamente.

• Capacidad para leer y comprender etiquetas de paquetes, instrucciones de preparación y manuales.

• Caminar y estar de pie: 98% del tiempo (deben ser capaces de estar parados durante todo el turno, generalmente es de 8 horas).

• Debe ser capaz de levantar 40 libras, hasta 25 pies de altura.

• Sentado: 2%

• Agacharse, inclinarse, estirarse: 50%

• Debe ser capaz de agacharse con un máximo de 40 libras, levantarse y mantenerse de pie.

• Levantar, Empujar/Tirar: 50%

• Debe ser capaz de levantar 40 libras hasta la altura de la cintura, pecho y más arriba de la cabeza.

• Manejar No

• VIajar: No

Condiciones Ambientales: 

• Adentro: Protección contra las condiciones climáticas, pero no de los los cambios de temperatura.  

• Afuera: Raramente.

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest.  Adheres to specific Brand Standards as instructed.

Job Duties

• Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed.   

• Removes dirty linen

• Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly.  Cleans appliances, equipment, furniture and cupboards. High-dusts artwork.

• If Applicable: Remove trash, sweep, dust any balcony/patio areas  

• Inspects marketing collateral, replacing expired or damaged items.

• Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags. 

• Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards. 

• Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.

• Cleans mirrors, windows, vent cover, glass doors.

• If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.

• Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.

• Reports items that require repair or additional cleaning to the appropriate person/department.

• Restocks housekeeping cart.

• Vacuums hallways.

• Turns in all lost and found articles immediately.

• Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.

• Additional duties may be added at any time at the discretion of management. 

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Skills/Qualifications

Educational/Vocational Preparation:  

• Some high school education (grade 9) preferred

Experience:

• Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping  experience.

Additional Skills:  

• Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.

• Ability to gain knowledge of applicable franchise standards and procedures.  

• Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management.  

• Ability to read and comprehend manuals

• Ability to positively communicate with guests and co-workers.  

• Ability to work within scheduling guidelines. 

• Ability to work with minimal or no supervision

• Ability to follow schedule and ability to perform physical labor.

• Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment.

Physical Demands: 

• Walking and Standing: Frequently (for entire shift).
  Must be able to carry 40 lbs. up to 25 feet.

• Walking and Standing: 100% 

• Must be able to carry 40 lbs. up to 25 feet.

• Lifting, Push/Pull: 90% 

• Ability to lift up to 15 lbs. regularly. 

• Must be able to lift 40 lbs. to the waist, chest, and above the head. 

• Ability to push housekeeping cart regularly.

• Sitting: none

• Bending, Stooping, Reaching: 95% (throughout the entire shift). 

• Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

• Driving: none

• Traveling: none

Environmental Conditions:  

• Inside:  Protection from weather conditions, but not necessarily from temperature changes.

• Outside: Rarely exposed to weather conditions